Swip9 Privacy Policy — Protection of Your Personal Data

Swip9 collects several types of information from members to ensure the platform operates smoothly, securely and in compliance with applicable legal requirements. This data collection is carried out transparently and only for legitimate purposes.

Information you provide directly:

• Full name as per identity card or passport
• An active Malaysian mobile phone number
• Date of birth for age verification
• Local bank account details for deposit and withdrawal purposes
• Copy of identity document during the KYC process
• Selfie photo or supporting documents when required for additional identity verification

Information collected automatically:

• IP address and general geolocation information
• Device type, operating system, and browser version
• In-platform activity logs including games played and transactions made
• Cookie data and session identifiers
• Time and duration of platform usage

All data collected by swip9 is used responsibly and solely for the stated purposes. We do not use your data for any other purpose without prior notice and your consent.

Swip9 does not sell or disclose members' personal data to outside parties for marketing or commercial purposes. However, there are limited situations where data sharing is necessary and legally justified.

• Payment service provider — transaction information required to process deposits and withdrawals is shared with certified payment processors bound by strict confidentiality agreements.
• KYC service provider — third-party identity verification providers integrated with the swip9 system to carry out background checks as required by law.
• Competent authorities — swip9 will disclose information lawfully requested by regulatory authorities, law enforcement or courts when legally required to do so.
• Technical service provider — cloud infrastructure, hosting and cybersecurity providers that support swip9 platform operations, subject to binding data processing agreements.
• Business transfer — in the event of a merger, acquisition or sale of swip9 assets, user data may be transferred provided the receiving party adheres to an equivalent or stricter privacy policy.

The security of member personal data is swip9's highest priority. We continuously invest in security infrastructure to ensure your data is always protected against unauthorised access, breaches, or misuse.

• All data is stored on servers protected with AES-256 encryption at rest and in transit.
• Access to the member database is restricted to designated staff only, based on the principle of least privilege.
• 24/7 monitoring systems with real-time intrusion detection protect all swip9 infrastructure.
• Member passwords are never stored in plain text — only hashed values using bcrypt or equivalent algorithms.
• Data backups are performed regularly and stored at separate locations for disaster recovery.
• Independent security audits are conducted periodically by certified third parties to identify and address vulnerabilities.

Data retention period: swip9 retains members' personal data for as long as the account remains active and for a minimum of five years after account termination to fulfil legal compliance and financial audit obligations. Data that is no longer required will be securely deleted or anonymised.

Swip9 uses cookies and similar tracking technologies to enhance the user experience, maintain session security and understand platform usage patterns on an aggregate basis.

• Essential Cookies — required for core platform functions such as login, session verification and security. These cookies cannot be disabled without affecting platform functionality.
• Performance Cookies — collects information on how pages are used to help us improve platform performance and usability. All data is collected anonymously.
• Preference Cookies — remembers your preferences and settings such as language choice and display preferences to make your experience more comfortable.
• Analytics Cookies — helps us understand overall platform traffic through aggregated, anonymised data for product improvement purposes.

As a swip9 member, you have certain rights regarding your personal data. swip9 fully respects and facilitates the exercise of these rights.

Swip9 will only disclose your personal data to third parties under strictly limited circumstances and with strong justification. Every disclosure is based on one or more valid legal grounds.

• When required by a court order, warrant, or official directive from a competent authority under applicable law.
• To prevent, detect or investigate fraud, money laundering or other criminal activities involving the swip9 platform.
• To technical and professional service providers who assist swip9 in its operations, provided they are bound by strict confidentiality agreements.
• With your explicit consent for specific purposes stated at the time consent is given.

Swip9 is not responsible for the privacy practices of third-party platforms or websites that you may access via links within our platform. We encourage you to read the privacy policy of every platform you use.

Swip9 is a platform dedicated to adults aged 18 and above. We do not knowingly collect or process any personal data from minors.

Parents and guardians concerned about potential use of the swip9 platform by minors are encouraged to use parental control software and ensure devices are not shared unsupervised.

The swip9 platform may contain links to third-party websites or services in certain contexts. swip9's Privacy Policy does not apply to those websites or services.

• Swip9 has no control over the content, privacy policies or security practices of third-party websites that may be displayed.
• Users are advised to read and understand the privacy policy of each third-party platform before providing any personal information.
• The presence of links to third-party websites on the swip9 platform does not constitute endorsement or approval of their content or privacy practices.

Swip9 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data handling practices, new legal requirements, or improvements in how we protect your information.

• Any significant amendments to this Privacy Policy will be communicated to members via in-platform notifications or registered email at least three days before the changes take effect.
• The "Updated" date at the top of this document will always reflect the date of the latest amendment.
• Continued use of the swip9 platform after any amendments take effect will be considered acceptance of the revised policy.
• If you disagree with any amendments made, you have the right to discontinue use of the platform and close your account.

If you have any questions, concerns, or complaints regarding this Privacy Policy or how swip9 handles your personal data, please contact us through the following channels.

• Live Chat — the fastest way to get a response. The swip9 support team is available 24 hours a day, 7 days a week via the in-platform chat icon.
• Email — send your privacy-related enquiries to [email protected]. We aim to respond within two business days.
• FAQ Page — visit the FAQ swip9 for answers to frequently asked questions about privacy and account security.