Terms and Conditions swip9 Platform Usage

In this document, certain terms are used with specific meanings to ensure clarity and consistency. Understanding these definitions is essential before proceeding to read the full terms.

• Platform — refers to the swip9.pro website, the swip9 mobile app, and all related services provided by swip9.
• Member / User — an individual who has registered an active account at swip9 and is using any of the platform's services.
• Account Balance — the total cash balance in a member's swip9 account, excluding any unredeemed bonus value.
• Bonus — additional credits or other benefits granted by swip9 through promotions, loyalty programmes, or special offers.
• Rollover / Wagering Requirements — the minimum wagering amount that a member must meet before a bonus can be converted into cash eligible for withdrawal.
• KYC — the Know Your Customer procedure involving the verification of a member's identity and documents to meet compliance requirements.

Registration at swip9 is open to all individuals who meet the following eligibility requirements. swip9 reserves the right to reject or cancel any registration if these requirements are not fulfilled.

• Must be at least 18 years of age at the time of registration.
• Not registering from any country or region where use of the swip9 platform is prohibited or unlawful under local legislation.
• Never having had a swip9 account previously terminated or suspended due to a terms violation.
• Registering in a personal capacity and not on behalf of any business entity or third party without written authorisation from swip9.
• All information provided during registration must be accurate, current, and complete.

The registration process requires members to provide their full name, an active Malaysian phone number, and valid local bank account details. Phone number verification is completed via OTP code during registration.

Each swip9 account is the personal property of the member and may not be transferred, shared, or used by any third party. Members are fully responsible for all activity that occurs within their account.

• Members must keep their password and login credentials confidential at all times.
• If a member suspects unauthorised access to their account, they must contact the swip9 support team immediately.
• Swip9 reserves the right to request identity verification (KYC) at any time prior to processing any withdrawal or as part of routine security measures.
• Accounts inactive for more than 12 consecutive months may be subject to an administrative fee or termination at swip9's discretion, with prior notice given.
• Members are responsible for ensuring their account details, such as phone number and bank account information, remain current and accurate at all times.

Swip9 supports a variety of payment methods suited for users in Malaysia. All financial transactions are processed securely using 256-bit SSL encryption.

• The minimum deposit is RM10 per transaction for most available payment methods.
• Deposits are processed instantly and the account balance is updated within seconds after successful transaction confirmation.
• The minimum withdrawal amount is RM50 per request.
• Withdrawals are only processed to a bank account held in the same name as the registered swip9 account — this is a mandatory security measure.
• Withdrawal processing times range from one to four hours on business days, depending on the chosen method and KYC verification status.
• Swip9 reserves the right to request additional verification documents before approving any withdrawal that exceeds a specified limit.
• Any taxes or charges imposed by a bank or third-party payment provider are the sole responsibility of the member.

Swip9 offers a wide range of attractive bonuses and promotions for both new and existing members. All bonuses are subject to specific terms and conditions that must be fully complied with.

• Each promotion has its own rollover requirements, clearly stated on the respective promotion page.
• Bonuses are only valid within the specified time period — expired bonuses will be cancelled automatically.
• Bonuses may not be used in conjunction with other promotions unless explicitly stated otherwise by swip9.
• Swip9 reserves the right to void bonuses and related winnings if there is evidence of abuse or any attempt to manipulate the bonus system.
• Members who register multiple accounts to claim duplicate bonuses will forfeit all related bonuses and balances.
• The minimum bonus value that must be met before withdrawal eligibility is subject to the terms of the applicable promotion.

All games available at swip9 are conducted in accordance with industry-standard rules and use independently certified Random Number Generators (RNG) to ensure fairness in every round.

• The results of all games are final. Any complaints regarding game results must be submitted within 48 hours of the relevant incident.
• In the event of a technical disruption during a game session, swip9 will resolve the situation based on official server records.
• Minimum and maximum betting limits for each game are set according to the game type and may vary between games.
• Swip9 reserves the right to suspend or remove any game from the platform at any time for technical, compliance, or maintenance reasons.
• Live Casino games are also subject to additional rules set by the respective game providers.

To protect the integrity of the platform and ensure fairness for all members, certain activities are strictly prohibited at swip9. Violations of any of the following rules will result in firm action.

• Using automated software, bots, scripts, or third-party tools designed to manipulate or deceive the swip9 system.
• Any form of player collusion to gain an unfair advantage in games.
• Money laundering or using illegally obtained funds to make deposits at swip9.
• Attempting to exploit bugs, technical errors, or system vulnerabilities on the swip9 platform.
• Abusing the bonus system, including registering multiple accounts or using false information to claim bonuses repeatedly.
• Threatening, harassing, or behaving disrespectfully toward any swip9 staff or member.

Members have the right to close their swip9 account at any time by contacting the customer support team. swip9 also reserves the right to close accounts under certain circumstances.

• Members who wish to voluntarily close their account must first complete any pending balance withdrawals.
• Swip9 reserves the right to close or suspend an account without prior notice if suspicious activity or a serious breach of terms is detected.
• In cases of closure due to a terms violation, swip9 reserves the right to withhold any bonus balance that has not yet met the rollover requirements.
• Valid cash (non-bonus) funds in an account closed at swip9's initiative without any fault on the member's part will be returned upon completion of the investigation.
• Members who close their account for responsible gaming reasons (self-exclusion) may apply to reopen it after the designated exclusion period has ended.

Swip9 makes every effort to ensure the platform operates smoothly and securely at all times. However, there are certain limitations to swip9's liability that all members should understand.

• Swip9 is not liable for any indirect losses, loss of opportunity, or damages resulting from service disruptions beyond swip9's control.
• Technical disruptions, platform maintenance, or third-party network issues affecting a gaming session are not eligible for compensation unless directly caused by a swip9 system error.
• Swip9's maximum liability to any member shall not exceed the total deposits made by that member in the 30 days preceding the relevant incident.
• Swip9 does not guarantee uninterrupted platform availability at all times and is not responsible for losses arising from platform unavailability.

Swip9 takes the protection of all members' personal data seriously. The collection, use, and storage of personal data is carried out in accordance with swip9's Privacy Policy, which forms part of these terms.

• Members' personal data is collected solely for the purposes of platform operations, legal compliance, and service improvement.
• Swip9 will not sell or disclose members' personal data to third parties without member consent, except where required by law.
• All data is stored on servers protected with industry-standard encryption and accessed only by authorised personnel.
• Members have the right to request a copy of their personal data or apply for its deletion in accordance with applicable legal provisions.

Swip9 is fully committed to promoting healthy and responsible gaming habits among all members. Wagering should remain a form of entertainment and not a source of financial stress or personal problems.

• Members may set daily, weekly, or monthly deposit limits through their account settings at any time.
• Temporary self-exclusion options (from seven days to six months) or permanent self-exclusion are available and will be enforced within 24 hours of request.
• Swip9 reserves the right to limit or suspend any account that shows concerning signs of problem gambling, even without a request from the member.
• Members are encouraged to seek professional help if they feel that their wagering activity is beginning to affect their daily life.

These terms and conditions constitute a binding agreement between the member and swip9. The following general provisions form part of this document.

• Swip9 reserves the right to amend any part of these terms at any time. Notice of amendments will be communicated via registered email or in-platform notification at least three days before taking effect.
• Continued use of the swip9 platform after the effective date of any amendment constitutes full acceptance of the revised terms.
• If any provision in these terms is found to be invalid or unenforceable, all remaining provisions shall continue in full force and effect.
• These terms are governed and interpreted in accordance with applicable law. Any disputes shall first be resolved through negotiation before further action is taken.
• For any enquiries regarding these terms and conditions, please contact the swip9 support team via live chat on the platform, available 24 hours a day, seven days a week.